Owen Sound

Reporting to the Manager, Registration and Scheduling, the Switchboard Operator is responsible for answering and directing incoming telephone calls to the GBHS hospitals.  Duties include but are not limited to: all paging services (overhead and Basepage); parking lot(s) entry and exit gates; visitor information; responding to contingency codes and alarms.  This position also responds to contingency codes and alarms, monitors alarms, and various clerical duties as assigned.  This position is required to work all shifts 24/7.

Qualifications / Skills / Abilities:


  • High School Diploma and relevant business office experience and/or equivalent business education
  • Excellent interpersonal and communication skills
  • Attention to detail and accuracy
  • Patient-service focused
  • Ability to multi-task
  • Availability to work all shifts
  • Experience working on a switchboard preferred
  • Knowledge of Microsoft Office applications Word and Excel (to be tested)
  • Typing speed of 30 wpm (to be tested)
  • Ability to understand verbal and written instructions
  • Recent satisfactory attendance and performance
  • Knowledge of and adherence to GBHS ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence)
  • Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at GBHS through patient safety knowledge, skills and attitudes

Additional Information:

Date of Posting: 2018-07-16
Closing Date:

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