To Patients/Families or Representatives,

We will respect your right to:

  • Receive appropriate services and treatments which are current, compassionate, confidential and respectful of human rights and diverse patient views and cultures
  • Receive advice and treatment that meets or exceeds current standards of care within our resources
  • Receive information about your diagnosis, medical condition, and treatment in understandable terms
  • Make choices about treatments, and be informed of the health benefits and risks of those decisions
  • Refuse treatment to the extent permitted by law and to be informed about the possible consequences of this choice
  • Know the names of the members of your health care team and what they do
  • Privacy while in the hospital and confidentiality of your health records
  • Be listened to and have time to ask questions or express concerns within a safe environment
  • Have your questions and concerns addressed within a reasonable time frame

Mutual respect and cooperation are essential to the delivery of quality health care. Your rights carry with them certain responsibilities. We ask that you and/or your representative please:

  • Provide to the best of your knowledge, accurate and complete information about your present health concerns, past illnesses and other matters relating to your health
  • Tell health care team members about any medications, vitamins, herbal remedies, and over the counter medications you are taking, as this could affect your treatment
  • Be considerate and respectful of other patients, hospital staff and hospital policies
  • Follow your health care plan to the best of your ability
  • Let staff know when you do not understand any or all of the information given to you
  • Prepare yourself for your discharge from hospital by asking lots of questions
  • Make sure you and your health care team agree on your treatment plan
  • Speak up if a situation feels unsafe or out of the ordinary
  • Be responsible for the safe keeping of clothing, money and personal belongings you chose to keep with you
  • Make timely arrangements for pick-up and transportation home following your discharge

If you have questions or concerns about your care, you may contact the Manager of the service concerned or the Manager of Patient Experience at (519) 376-2121 ext. 2308. Your feedback is valued and invited.

You may also contact us by email: